Legal
Payment & refund policy
How a cancellation or refund works, from booking to a completed placement.
Last updated: September 2, 2026
1. Scope
This page sets out, in full, how a cancellation or refund works for a Muskeg Signal advertising placement.
2. Company details
Balla Media Incorporated (operating as Muskeg Signal) is the publisher of this site. Registered address: 7 West Avenue South, Hamilton, ON L8N 2R9. Phone: +1 905-572-7474. Email: [email protected]. Balla Media Incorporated operates muskegsignal.digital and is the controller of the personal data described below.
3. Before script or mock-up approval
You may cancel and receive a full refund at any point before you approve the script (Episode Shout-Out Spot) or the mock-up (Local Life Section Sponsorship, Seasonal Partner Package).
4. After approval, before it runs
Cancelling after approval but before recording or publication may carry a partial charge reflecting the drafting work already completed; we will tell you the amount before confirming the cancellation.
5. Once a placement has run
A placement that has already aired (the Episode Shout-Out Spot) or been published (the section sponsorship) is not eligible for a refund. For the Seasonal Partner Package, months already delivered are non-refundable; remaining months may be cancelled under section 4.
6. How to request a cancellation or refund
Email [email protected] or call +1 905-572-7474 during Monday – Friday, 08:00–16:30, with your booking details.
7. Processing time
Approved refunds are returned to the original payment method within 5–10 business days.
8. Returnss initiated by us
If a scheduling or technical issue on our side means a booked placement cannot run as agreed, we will offer a full refund or a rebooking at your choice.
9. Changes to this policy
We may update this policy from time to time; the date above shows the latest revision.
Contact
- 7 West Avenue South, Hamilton, ON L8N 2R9
- +1 905-572-7474
- [email protected]